Customer view
What pet owners see, how they get in, and how you open the same view.
Getting in
An owner needs an invite as Halter:in (Portal) under Team. They then register with that exact email and click Anmelden.
You switch to Kundenansicht at the top. Back to the team: Dashboard and your first name.
Owners do not see the kennel's left menu. At the top of the customer view there are four items:
| Item | What happens there |
|---|---|
| Übersicht | Next stay, photos, messages, walk, add their own animal |
| ① Online-Buchung | Request a holiday place or a trial day |
| ② Bestätigung | Status of the request and every booking |
| ③ KI-Chat & Fotos | Write a message and see photo updates |
| ④ Spaziergang | Request a group or individual walk as a repeat |
On the overview
The page is titled Willkommen im Kundenportal.
- Ihr nächster Aufenthalt. If there is none: Ferienplatz buchen. Otherwise Alle Buchungen.
- Foto-Updates, button Fotos ansehen.
- Nachrichten, button Nachricht öffnen.
- Spaziergänge, button Spaziergang planen.
- Erstes Tier anlegen or Weiteres Tier anlegen: name, dog, cat, or small animal, breed, date of birth, male or female, then Tier speichern. Without an animal they cannot book.
Chat and photos
Under ③ KI-Chat & Fotos the owner types in Nachricht schreiben … and sends with ➤. A reply appears in the chat straight away. The team still sees the thread under Inbox and can answer in person.
Photos you send from Today with Foto-Update an alle senden sit on the right of the same page.
Invoices
The customer view has no pay button. The invoice goes out by email from Billing. Under ② Bestätigung the owner sees the price and the booking status, not the invoice.